Return/Exchange Policy
Effective Date : [7/31/2023]
Welcome to ‘Collective Atelier’, a clothing and wellness brand within The Event Collective committed to delivering exceptional products and experiences to our valued customers. In the event that you are not entirely happy with your order, we have designed a flexible and customer-friendly Exchange and Store Credit Only with Limited Return Policy to ensure your shopping experience remains enjoyable and stress-free.
Clothing and Wellness Product Quality Assurance:
1. Premium Quality: We take immense pride in crafting clothing and wellness products of the finest quality, sourced from premium materials and manufactured with precision and care.
2. Thorough Inspections: Before reaching your hands, all our products undergo precise inspections to ensure they meet our strict quality standards. We strive to deliver items that exceed your expectations.
We take pride in the craftsmanship and thoughtfulness that goes into creating our clothing and wellness products, and we are confident that you will find joy in every item you choose from Collective Atelier. Our team is always available to assist you with any questions, concerns or queries related to exchanges or store credit.
Eligibility for Returns:
1. Item Condition: To be eligible for a return, the clothing or wellness product must be unused, unworn, and in its original condition, complete with all tags and packaging.
2. Timeframe: You have [7] days from the date of delivery to initiate a return. Please ensure that you inform us within this timeframe to be eligible for the return process.
3. Exclusions: For reasons of hygiene and safety, certain products such as undergarments, swimwear, accessories and all beauty products cannot be returned, unless they are damaged or faulty.
Initiating a Return:
1. Contact Us: To initiate a return, kindly reach out to our customer support team via email or phone. Provide your order details, the reason for the return, and any relevant information to expedite the process.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and further instructions on how to proceed with the return.
Exchange Policy:
1. Eligible Items: We gladly offer exchanges for products that are defective, damaged during shipping. Eligible items for exchange will be clearly indicated on our website.
2. Timeframe: To be eligible for an exchange, please notify us within [21] days of receiving your order. We recommend inspecting your items upon delivery and promptly contacting us if any issues arise.
3. Condition of Items: For exchanges, products must be in their original condition, unused, unwashed, and with all tags and labels intact. Please ensure that returned items are securely packaged to prevent damage during transit.
4. Exchange Process: To initiate an exchange, contact our customer support team with your order details and the reason for the exchange. Our team will guide you through the process and assist with arranging the return and shipment of the replacement item.
Store Credit Policy:
Our decision to offer store credit is aimed at ensuring you receive the best possible products from Collective Atelier. Instead of refunds, we provide store credit for returned items that meet our exchange criteria. The store credit can be used for future purchases from our brand.
1. Eligible Items: If you wish to return a product for a store credit, we accept returns on items that are unworn, undamaged, and with all original tags and labels attached.
2. Time Frame: You must initiate the return process within [30] days of receiving your order to be eligible for store credit.
3. Restocking Fee: A restocking fee of 15% may apply to returned items, which will be deducted from the store credit.
4. Store Credit Issuance: Once we receive and inspect the returned item, we will issue store credit equal to the product's purchase price, minus the restocking fee (if applicable). The store credit will be valid for a specified period and can be used for future purchases on our website.
Limited Return Policy:
1. Non-Returnable Items: For hygiene and safety reasons, certain items cannot be returned or exchanged. These include intimate apparel, undergarments, earrings, and wellness products that have been opened or used.
2. Final Sale Items: Clearance, sale, or promotional items are considered final sale and are not eligible for return, exchange, or store credit, unless they arrive damaged or defective.
Return Shipping:
1. Customer Responsibility: The cost of return shipping is the responsibility of the customer, unless the return is due to a damaged or faulty product.
2. Packaging: Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using the original packaging whenever possible.
Refund or Exchange Process:
1. Refund: Upon receiving and inspecting the returned item, we will process your refund to the original payment method used during the purchase. Please note that shipping charges are non-refundable.
2. Exchange: If you prefer an exchange, we will gladly offer you a replacement item of your choice, subject to availability and the difference in product value. Any additional charges will be communicated to you before the exchange is finalized.
Processing Time:
1. Refund: Once the return is approved and the item is received and inspected, the refund will be processed within [7] business days.
2. Exchange: The processing time for exchanges may vary based on product availability and shipping logistics. Our customer support team will keep you informed throughout the exchange process.
We are dedicated to making your shopping experience with Collective Atelier enjoyable and seamless. If you have any questions or require further assistance regarding our return policy, please don't hesitate to contact our friendly customer support team at The Event Collective.
Thank you for choosing Collective Atelier for your clothing and wellness needs.
Thank you for being a part of our conscious community, where style and wellness meet with purpose and intention. Together, we can make a positive impact on the collective energies in the world and indulge in a mindful shopping experience at Collective Atelier.
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